3/14/2024 0 Comments Coppice wood inn trafford centre![]() When we decided what we were eating I went to the bar and enquired about the free child’s meal that was advertised on the website which Iby chance I thought I would register with the coppice wood page It is not clear that you needed to register for the free child’s meal and the code would take up to 24 hours. When we were seated the menus were sticky and clearly not wiped from previous customers, there was chips from previous customers underneath the table which is totally unacceptable and the air con was blowing making it extremely cold. I attended today table booked for 14:15, with my husband and 15 month child, we booked the family area with the play area, I was extremely disappointed as there was nothing for a 15 month old was expecting maybe a ball pool or something?nope just grab machines and 2 metal vehicles. We like the Coppice Wood and we go there regularly and will do again but on that particular day it felt a little like they weren't expecting us and felt ignored! Unfortunately I can't thank the staff as they were unhelpful but I can thank Kay as she was friendly and helpful with everything on the day. In the end the day was eventful and pleasant. Didn't want mum aware of the situation so it helped to have such a lovely lady help us with things we needed. I went to the bar to find out where the other side of the table's food was and four staff members totally ignored me and walked past me whilst I was standing at the bar!! However There was one server called Kay who was so helpful although it wasn't her side of the restaurant to serve she was lovely and helped us with everything we needed. Our "server" for the day didn't come to our table, ask if all was okay or if we needed anything and we had a full table of empty glasses and bottles by the end of the afternoon. There were other issues with half the table being served and half not with a 25 min wait for starters and a further 25 min wait for mains (45 mins for the other half of the table being served!) and on that particular afternoon it was very quiet and not busy. There was no cutlery or napkins, me and my brother had to sort that all out from the waiter station. ![]() Had it booked two weeks ahead but on arrival the table wasn't laid. ![]() We were a party of 15 for my Mum's 85 birthday. ![]()
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